Privacy Policy

Talari AI ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website (talariai.com) or use our services.

1. Information We Collect

Information You Provide

When you sign up, book a discovery call, or contact us, we may collect:

• Name and contact details (email, phone number)
• Company name, role, and business information
• Billing information (processed securely through our payment processor, Paddle)
• Information about your ideal customer profile (ICP) and outbound campaigns
• Any messages or correspondence you send us

Information Collected Automatically

When you visit our website, we automatically collect:

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on the site
• Referral source and click patterns
• Cookies and similar tracking technologies (see our Cookie Policy)

2. How We Use Your Information

We use the information we collect to:

• Deliver and operate our outbound services
• Process payments and manage subscriptions
• Communicate with you about your account, services, and updates
• Improve our services and develop new features
• Comply with legal obligations
• Send marketing communications (you can opt out at any time)
• Detect, prevent, and address fraud or technical issues

3. Legal Basis for Processing (GDPR)

Talari AI acts as the data controller for personal data collected through talariai.com. If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:

• Contract: To deliver services you have purchased
• Legitimate Interest: To improve our products and prevent fraud
• Consent: For marketing communications and optional cookies
• Legal Obligation: To comply with applicable laws

4. Sharing Your Information

We do not sell your personal data. We may share information with third party providers:

• Service providers who help us operate our business (payment processing via Paddle, CRM via GoHighLevel, automation via Make.com, AI processing via Anthropic)
• Legal authorities when required by law or to protect our rights
• Business partners with your explicit consent
• Successor entities in the event of a merger or acquisition

All third-party service providers are bound by strict data protection agreements and may only process data for the purposes we specify.

5. Data Retention

We retain your personal data only as long as necessary to provide our services and comply with legal obligations:

• Account data: For the duration of your subscription plus 2 years
• Billing records: 7 years (legal requirement)
• Marketing data: Until you opt out or 3 years of inactivity
• Technical logs: 90 days

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("Right to Erasure / Delete")
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to certain processing activities
• Restriction: Limit how we use your data
• Withdraw consent: Where processing is based on consent

To exercise any of these rights, email privacy@talariai.com. We will respond within 30 days.

7. Data Security

We implement industry-standard security measures including SSL/TLS encryption, encrypted storage for sensitive data, access controls and authentication on all internal systems, regular security audits, and strict employee access policies. While we take reasonable steps to protect your data, no method of electronic transmission or storage is 100% secure.

8. International Data Transfers

Your data may be transferred to and processed in countries outside your home country, including the United States. We ensure all transfers comply with applicable data protection laws through Standard Contractual Clauses or other lawful mechanisms.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately at privacy@talariai.com.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or via a notice on our website.